Is an AI voice agent GDPR compliant?

GDPR compliance for AI voice agents requires caller consent managed via a configurable announcement at the start of each call, data stored with encryption at rest and in transit, configurable data retention periods, and the ability to delete caller data on request.

Televanta is built for European regulatory requirements, operates within EU data hosting frameworks, and provides a Data Processing Agreement for customers who require it.

Businesses in Croatia and across the EU can deploy Televanta with confidence that their call data is handled in compliance with GDPR.

For example, every call on Televanta begins with a brief announcement: "This call may be recorded for quality and training purposes." Consent is logged automatically.

If a customer later requests data deletion, their call records are removed within the configured retention window.

Use case: An insurance company uses Televanta and needs to pass an internal GDPR audit.

Televanta provides full documentation of data flows, storage locations, retention policies, and the DPA, allowing the audit to be completed in a single review session.