What is the difference between an AI Call Agent and an AI chatbot?

Televanta's AI Call Agent handles telephone conversations, spoken voice calls over your phone number or SIP line.

The AI Chatbot handles written text conversations on your website, app, or messaging platforms.

Both are powered by LLM intelligence and share a common knowledge base, but they serve different customer touch points.

Many businesses deploy both: the AI Call Agent for phone traffic and the AI Chatbot for website and messaging traffic, with both feeding into the same unified Televanta dashboard.

For example, a customer who discovers a product on the website at midnight chats with the Televanta chatbot, gets their questions answered, and books a demo.

The same customer calls the next morning and is greeted by Televanta's AI Call Agent which can see the chat history and picks up the conversation in context.

Use case: A B2B software company deploys both Televanta channels.

The chatbot handles website visitors during working hours and overnight.

The AI Call Agent handles all inbound phone enquiries.

Both feed into the same Salesforce instance, giving the sales team a unified view of every prospect interaction.