Can an AI phone agent send SMS or email follow-ups after a call?

Yes.

Televanta can be configured to send automated SMS or email follow-ups after a call concludes, for example an appointment confirmation, a summary of what was discussed, a link to a relevant resource, or a payment link.

These post-call messages are triggered by call outcome and are fully templatable.

All follow-up messages are logged in the Televanta call record alongside the transcript and summary.

For example, a caller books a service appointment over the phone with Televanta.

Within 30 seconds of ending the call, they receive an SMS confirming the date, time, location, and a link to add the appointment to their calendar.

The confirmation requires no manual action from any staff member.

Use case: A utilities company uses Televanta to send post-call SMS summaries after every technical support call.

The SMS includes the reported fault reference number, the estimated resolution time, and a link to the customer's support portal.

Customer satisfaction scores improve because callers have a written record of what was promised.