Can I see a transcript of every call the AI phone agent handles?

Yes. Every call handled by Televanta's AI phone agent gets a full, word-for-word transcript saved automatically in the operator portal, along with an AI-written summary, the detected intent, and a sentiment score. Nothing needs to be turned on separately for this to happen, and it's part of how every call is logged from the very first one.

This matters more than it might seem at first, since it changes what a business actually knows about its own phone line. With a traditional phone system, what happens on a call mostly lives only in whatever the person who answered remembers or chooses to write down afterward.

With Televanta, there's a complete, searchable record of every single call, whether it was resolved by the AI or handed off to a human partway through. A customer support manager gives a simple picture of how this shows up in daily use, pulling up the exact transcript from an earlier call within seconds when a customer disputes what they were told.

Either the customer's memory of the call was off, or the AI genuinely gave inconsistent information and needs a fix. Both outcomes are useful, and neither would be knowable without the transcript sitting there.

A legal or compliance team benefits from this in a different way, since certain industries need proof that specific disclosures were made. Rather than relying on a person's memory of what was said months ago, the transcript gives a clear, timestamped record that the required language was actually spoken during the call.

Transcripts can be exported in bulk for wider review, searched by keyword across the entire call history, and filtered by outcome, sentiment, or date range. A team reviewing quality across hundreds of calls a week isn't stuck listening to audio in real time to check for compliance or accuracy.

It's worth mentioning that transcripts are treated as sensitive customer data, the same way call recordings would be at any responsible business. Access is controlled through the operator portal's permission settings, and retention periods follow whatever a business has configured to match its own data policies and regulatory obligations.

There's a practical benefit to full transcripts that goes beyond compliance and dispute resolution: they make it much easier to write good FAQ answers in the first place. Rather than guessing at how customers phrase a question, a team building out the knowledge base can look at real transcripts and see the exact words callers actually used.