Can I see a transcript of every call the AI phone agent handles?

Yes.

Televanta automatically generates a full searchable transcript for every call.

In the operator portal you can open any call and see the complete word-for-word transcript, an AI-generated summary of what was discussed, the caller's detected intent, the sentiment score at each stage of the call, and whether the call was resolved or escalated.

This gives complete visibility without having to listen to individual recordings.

For example, a compliance officer at a financial services firm searches Televanta's transcript log for the phrase "cancel my account" and reviews every instance from the last 90 days, identifying patterns in the reasons customers are leaving without listening to a single recording.

Use case: A franchise operator with 20 locations uses Televanta's transcript search to monitor call quality across the network.

Any transcript mentioning "complaint" or "unhappy" is flagged for manager review, creating a lightweight quality assurance process with no manual call listening required.