How do AI Email Agents prevent inaccurate or hallucinated replies?

Televanta's AI Email Agent generates replies grounded in your configured knowledge base rather than relying on general AI knowledge.

The AI references your actual content, policies, and product details rather than fabricating information.

When Televanta's confidence falls below a configured threshold because the email is ambiguous or covers a topic not in the knowledge base, it flags the email for human review rather than guessing.

All auto-sent replies are logged and reviewable, allowing your team to catch any inaccuracies and improve the knowledge base accordingly.

For example, a customer asks whether a specific integration is available.

Televanta checks the knowledge base, finds the integration is listed as "coming soon" in the product roadmap document uploaded to the system, and answers "This integration is on our roadmap.

I'll connect you with a product specialist who can give you the timeline." It does not invent an availability date that does not exist.

Use case: A financial services company uses Televanta's knowledge-grounded email responses to ensure regulatory accuracy.

All responses are generated from approved content only.

Any email on a topic not covered by approved content is automatically escalated to a compliance-aware human agent.

This ensures no email sent by Televanta contains financial advice or product details that have not been approved for customer communication.