What data does an AI Call Agent collect during a call?

During each call Televanta captures the caller's phone number, call timestamp and duration, a full transcript, detected intent and topic, sentiment score, whether the call was resolved or escalated, and any structured data collected during the call such as a name, booking reference, or appointment preference.

This data is stored securely in Televanta's platform and, where integrated, pushed to your CRM automatically.

Callers are notified of recording via a configurable announcement at the call's start.

For example, a customer calls a car rental company.

Televanta logs the call time, the rental location they asked about, their pick-up date, vehicle preference, and that they mentioned having a corporate account.

The CRM record is updated with all of this before the call even ends.

Use case: A facilities management company uses Televanta's call data to understand which sites generate the most client enquiries and what types of requests are most common.

This informs staffing decisions and helps them prepare more targeted proposals for contract renewals.