How does an AI Call Agent handle calls in multiple languages?

Televanta is designed for multilingual business environments.

The AI Call Agent detects the language of the caller's first message and responds in that language.

If the caller switches language mid-conversation, the agent follows the switch and continues in the new language without losing conversational context.

This is particularly valuable for businesses in multilingual markets where callers naturally move between multiple languages in the same call.

For example, a business owner calls a government services line and starts in one language but switches to another when describing a specific technical term from their import licence.

Televanta handles the switch mid-sentence and continues the conversation correctly in the second language before reverting for the summary.

Use case: A logistics company operating across the Adriatic region uses Televanta's multilingual capability to serve clients speaking different languages from one phone line.

No routing rules are needed: the AI handles each caller in their language automatically.