How does an AI Call Agent compare to a traditional IVR?

Traditional IVR systems present callers with rigid menus such as pressing 1 for billing or 2 for support.

Callers find them frustrating and frequently press 0 to bypass them.

Televanta's AI Call Agent accepts natural speech: the caller simply says what they need and the agent responds intelligently.

The result is significantly higher first-call resolution, better customer satisfaction scores, and a much lower rate of unnecessary escalation.

Televanta also does not require manual rebuilding of decision trees when your business changes.

For example, a utility company replaces a 12-option IVR menu with Televanta's AI Call Agent.

Callers who previously abandoned the IVR in frustration now complete their enquiry in under two minutes.

Average handle time falls from 8 minutes to 3 minutes.

Use case: A local council switches from IVR to Televanta for its public enquiry line.

Residents can say "I want to report a pothole" or "When does the food waste bin get collected?" and get an accurate answer or be routed to the right department, without navigating a menu.