Can AI handle both inbound and outbound calls?

Yes. Televanta's AI Call Agent handles both inbound and outbound calls from a single platform. The same agent infrastructure that answers your incoming calls 24 hours a day can also be configured to place outbound calls for lead follow-up, appointment confirmations, qualification campaigns, and re-engagement outreach.

Each direction is configured with its own conversation logic.

An inbound agent is set up to identify the caller's intent, answer questions, and route when needed.

An outbound agent is set up to introduce the call's purpose, move through a qualification script, and book a next step.

The underlying AI, voice quality, and CRM integration are the same for both.

This means you manage one platform, one dashboard, and one set of call logs, whether you are handling 200 inbound support calls a day or running an outbound campaign to 1,000 leads a week.

The inbound AI agent answers calls on the first ring 24 hours a day, resolves FAQs and common customer queries, books appointments and checks availability, routes complex calls to human agents via SIP, and handles after-hours and overflow volume.

The outbound AI agent follows up with new leads automatically, qualifies prospects with structured questions, books meetings directly into your calendar, sends appointment reminders and confirmations, and re-engages dormant contacts at scale.

For example, an insurance company uses Televanta for both directions simultaneously.

During business hours, the AI handles all inbound policy enquiry calls.

In parallel, a separate outbound campaign runs against a list of customers whose policies are up for renewal.

The AI calls each renewal customer, confirms their renewal, and flags anyone who wants to speak with an advisor.

Both call streams are visible in a single Televanta dashboard and the team sees inbound resolution rates and outbound contact rates side by side with full transcripts for every call in both directions.