How does an AI phone agent connect to an existing phone system?

AI phone agents connect via SIP (Session Initiation Protocol), the standard VoIP protocol used by virtually all modern telephony systems.

You can point your existing phone number at Televanta, or provision a new number on your carrier.

No hardware changes are required since the integration is handled at the software layer.

Televanta is compatible with all major SIP carriers and can be configured alongside existing contact center infrastructure so calls can be routed between AI and human agents seamlessly.

For example, a business keeps its existing phone number and SIP carrier unchanged.

A simple configuration change routes all inbound calls through Televanta first.

Calls the AI cannot handle are forwarded to the existing human team within seconds.

Use case: A multi-site retail chain with ten stores and ten phone numbers connects all numbers to Televanta in a single day.

Each store number gets its own AI call agent with location-specific knowledge while the IT team makes zero hardware changes.