Can an AI Email Agent draft replies for human review before sending?

Yes, and this is one of the most popular ways teams use Televanta's AI Email Agent.

Rather than sending fully automatic replies, the AI drafts a high-quality personalised response for each email and presents it to the relevant team member for review.

The human reads it, makes any edits, and sends it with a single click.

What would take 10 minutes to compose becomes a 30-second review-and-send.

Teams using Televanta's AI-assisted drafting typically handle three to five times more emails per agent per day.

For example, a financial adviser receives 30 client emails on a Tuesday.

Televanta drafts replies to all 30 overnight using information from the CRM and knowledge base.

On Tuesday morning, the adviser reviews each draft, makes small personalised tweaks to a few of them, and sends the entire batch in 25 minutes rather than spending three hours composing from scratch.

Use case: A customer service team of five at a growing retailer was processing 500 emails per day with difficulty.

After deploying Televanta's draft-and-review mode, the team processes all 500 emails before lunch each day.

The AI drafts and the humans approve.

No additional hires are needed despite the company's customer base doubling in size.