What reporting does an AI Call Agent dashboard provide?

Televanta's operator dashboard shows live and historical data including calls today and this month, containment rate, average call duration, satisfaction score, active agents at any moment, a live call volume chart, per-agent performance metrics, most common call intents, escalation rate, and unanswered question frequency.

All metrics update in real time and you can filter by date range, agent, language, and call outcome.

The data is exportable for business reporting.

For example, an operations director at a contact center opens Televanta's dashboard on Monday morning and in under five minutes sees which call intents drove the most escalations last week, which agents received the most transfers, and what the top three unanswered questions were.

Use case: A franchise network uses Televanta's reporting to compare performance across 15 locations.

Franchisees with the highest escalation rates are identified and coached on knowledge base improvements.

Underperforming locations improve containment by 20 percent within two months.