How does an AI voice agent log and report on calls?

Every call handled by Televanta's AI voice agent is automatically logged in the operator portal with the caller's number, call duration, a full transcript, an AI-generated summary, detected intent, sentiment score, and whether the call was resolved or escalated.

The call log is fully searchable so you can find any call by date, phone number, or keyword.

Call data can also be exported for reporting or pushed to your CRM via integration.

For example, a customer service manager searches "billing dispute" in Televanta's call log and instantly sees every call where that topic came up in the last 30 days, with sentiment scores and outcomes for each one.

Use case: A contact center uses Televanta's call log to run weekly QA reviews.

Instead of randomly sampling recorded calls, supervisors filter by low sentiment score and review only the calls where customers showed frustration, making quality reviews five times more targeted.