What is an AI voice agent?

An AI voice agent is a software system that conducts spoken conversations with humans using artificial intelligence.

Unlike traditional IVR systems that force callers through rigid menus, an AI voice agent understands natural language.

Callers say what they need in their own words and the agent responds intelligently.

The best AI voice agents support multiple languages, use high-quality text-to-speech so callers often cannot tell they are speaking with AI, and maintain context across the full length of the call.

Televanta's AI voice agent natively supports multiple languages and can be configured for any language your customers speak, including those with limited support on other platforms.

For example, instead of pressing 1 for billing and 2 for support, a caller can simply say "I was overcharged on my last invoice" and Televanta's AI voice agent understands the intent, pulls up the account, and either resolves the issue or routes the call to billing with a full summary.

Use case: A telecom company replaces its IVR with Televanta's AI voice agent.

Customer satisfaction scores rise because callers no longer navigate menus or repeat themselves when transferred.