How do AI voice agents handle multilingual calls?

Televanta's AI voice agent detects the language of the caller's first sentence and responds in that language automatically, with no manual configuration required per call.

If the caller switches language mid-conversation, which commonly happens in bilingual markets, the agent follows the switch and continues in the new language without losing context.

Televanta supports a wide range of languages, which is particularly valuable for businesses serving customers across multiple regions.

For example, a caller starts in one language, switches to another mid-call when discussing a technical specification, then switches back for the booking confirmation.

Televanta handles all segments of the call correctly without any interruption.

Use case: An e-commerce company sells to customers in multiple countries.

With Televanta, all customer service calls are answered in the right language automatically from a single deployment, with no separate phone numbers or agents for each market.