Does an AI Chatbot work on WhatsApp and other messaging platforms?

Yes.

Televanta's AI Chatbot supports omnichannel deployment.

In addition to your website, it can be configured for WhatsApp Business, Facebook Messenger, Instagram DMs, and SMS.

The same knowledge base powers all channels so you maintain consistent, accurate responses wherever the conversation happens.

WhatsApp deployment requires a verified WhatsApp Business account.

Contact the Televanta team to confirm which channels are supported for your region and use case.

For example, a restaurant uses Televanta's chatbot on its website and WhatsApp Business number.

Customers who prefer to message on WhatsApp get the same quality of reservation experience as those who use the website widget, all powered by the same Televanta knowledge base.

Use case: A property management company deploys Televanta on both its website and WhatsApp.

Tenants who prefer to communicate via WhatsApp can report maintenance issues, check payment status, and receive updates through the same chatbot that handles website visitors, with all conversations logged in the same dashboard.