Can an AI chatbot handle hotel check-in and check-out queries?

AI chatbots handle the full range of check-in and check-out related queries without front desk involvement, arrival time flexibility, early check-in availability, late check-out requests, key collection procedures, luggage storage options, and departure instructions.

The chatbot can also send proactive pre-arrival messages to guests 24 hours before their arrival date with check-in instructions, parking details, and any pre-arrival requirements.

Check-out queries on the departure day, billing questions, late check-out availability, taxi booking, are handled instantly via chat or phone without the guest needing to queue at reception.

For example, a city business hotel uses Televanta's chatbot on WhatsApp to send every guest a pre-arrival message 24 hours before check-in.

The message confirms their room type, provides parking instructions, and offers to answer any questions. 40 percent of guests reply with a question, all of which are handled by the AI automatically.

The front desk team reports a significant reduction in arrivals queues because guests arrive already informed.

A resort property deploys Televanta to handle all late check-out requests via WhatsApp.

Guests message on the morning of departure asking if they can extend.

Televanta checks PMS availability in real time, confirms availability or offers the latest possible time, and logs the extension.

The front desk eliminates the phone and in-person queue for late check-out requests, which previously consumed front desk staff during the busiest part of the morning.