Can an AI Chatbot be trained on my own content?

Yes, and this is central to how Televanta works.

You provide your own content such as website pages, FAQ documents, product specifications, pricing sheets, support guides, and policy documents.

Televanta indexes this content and uses it as the knowledge base for all chatbot responses.

The AI grounds its answers in your content rather than generating generic responses.

Updates to your knowledge base are reflected in Televanta's chatbot responses immediately without any retraining process.

For example, a software company uploads their 40-page product documentation PDF to Televanta.

Within minutes, the chatbot can accurately answer detailed technical questions from the documentation, questions that would have previously required a developer to answer.

Use case: A law firm uploads its practice area descriptions, frequently asked client questions, and fee guide to Televanta's knowledge base.

The chatbot on the firm's website answers prospective client questions accurately without the team having to handle routine first-contact enquiries.

The lawyers only engage with leads that are already informed and ready to discuss their case.