Does an AI Chatbot support file and image uploads?

Televanta's AI Chatbot supports document and image uploads within the chat interface depending on your configuration.

A customer can upload a photo of a damaged product, a copy of an invoice, or a PDF document and the AI can reference the content in its response.

This is particularly useful for support use cases where visual context from the customer speeds up resolution significantly.

For example, a customer contacts a home appliance company via Televanta's chatbot and uploads a photo of the damaged packaging their product arrived in.

Televanta acknowledges the damage, logs the image, and initiates the returns process without the customer needing to speak to an agent.

Use case: A business insurance company uses Televanta's file upload capability to let clients submit policy documents directly in the chat.

The AI reads the policy details, answers coverage questions based on the specific document, and creates a ticket for the broker to review.

What previously required a phone call and an email is completed in a single chat session.