Can an AI Chatbot book appointments?

Yes.

Televanta's AI Chatbot connects to your scheduling system to check real-time availability, present the visitor with open slots, and confirm a booking all within the chat window.

After booking, a confirmation is sent via email or SMS.

This eliminates the friction of directing visitors to a separate booking page and is particularly effective for healthcare, services, and hospitality businesses where appointment booking is a primary driver of website visits.

For example, a physiotherapy practice connects Televanta's chatbot to their booking system.

A website visitor chats at 10pm, picks a Thursday morning slot from three options offered by the chatbot, and receives a booking confirmation email within 60 seconds.

The practice captures the booking without any staff involvement.

Use case: A beauty salon adds Televanta's chatbot to its website after losing bookings to competitors offering online scheduling.

Within two weeks, 40 percent of new bookings come through the chatbot, including a significant share from evening visits when the salon is closed.