Can an AI Chatbot send proactive messages to website visitors?

Yes.

Televanta's AI Chatbot can be configured to send proactive messages based on behavioral triggers, for example when a visitor has spent time on a pricing page, when they show exit intent, when they visit a product page for the second time, or when they add items to a cart without checking out.

Proactive engagements at high-intent moments typically convert significantly better than waiting for the visitor to initiate a conversation.

For example, a visitor spends 90 seconds reading a SaaS pricing page and then moves their cursor upward toward the browser tab.

Televanta triggers a proactive message: "Trying to decide between our plans?

I can help." The visitor responds, gets their question answered, and starts a free trial instead of leaving.

Use case: A furniture e-commerce store configures Televanta to send a proactive message to visitors who have added items to their cart but have not checked out after five minutes.

The message offers to answer any product questions or suggest a delivery option.

Cart abandonment falls by 18 percent within 60 days of activation.