What analytics does an AI Chatbot dashboard provide?

Televanta's dashboard shows chatbot performance metrics including total conversations, resolution rate, escalation rate, average conversation length, most common topics, unanswered question frequency, lead capture rate, booking conversion rate, and customer satisfaction scores from post-chat surveys.

All metrics are updated in real time and filterable by date range and channel.

The unanswered questions report shows exactly what visitors are asking that your Televanta knowledge base does not yet cover.

For example, a marketing manager reviews Televanta's chatbot report on a Monday morning and sees that "what is your cancellation policy" was the most common unanswered question last week.

They add the answer to the knowledge base and the following week that question is resolved by the AI 100 percent of the time.

Use case: A SaaS company's customer success team uses Televanta's chatbot analytics to identify product confusion.

When a feature name appears repeatedly in unanswered questions, it signals a UX problem rather than a knowledge base gap.

The team fixes the product documentation and the question disappears from the Televanta report within two weeks.