Can an AI Chatbot work alongside an AI Call Agent?

Yes, and this omnichannel approach is one of the strongest reasons to use both together.

Televanta's AI Chatbot and AI Call Agent share the same underlying knowledge base and feed data into the same unified dashboard.

A customer can start a conversation on the website chatbot and escalate to a phone call handled by the AI Call Agent with full context passed across.

Your team has a single view of all customer interactions regardless of channel and customers never have to repeat themselves when switching between text and voice.

For example, a customer chats with Televanta's chatbot about a product compatibility question at lunchtime.

Unsatisfied, they call the company that afternoon.

Televanta's AI Call Agent pulls up the chat history and greets them: "I can see you were asking about compatibility earlier, shall I pick up where we left off?"

Use case: A managed IT support company deploys both Televanta channels.

Clients reach out by chat for quick questions and by phone for urgent issues.

All interactions appear in the same Televanta dashboard and sync to their PSA tool, giving technicians a complete client communication history in one place.