What types of emails can an AI Email Agent handle?

Televanta's AI Email Agent handles the most common categories of business email including customer support queries, frequently asked questions, order status requests, appointment requests and confirmations, complaint acknowledgements, billing and invoice queries, general enquiries, and simple product or service information requests.

For emails that involve complex judgment, legal content, or emotionally sensitive situations, Televanta flags the email for human handling with a full summary already prepared.

For example, a telecoms company receives emails across six categories every day.

Televanta handles four of them automatically: account password resets, data usage queries, coverage questions, and upgrade information.

Emails about billing disputes and contract terminations are flagged for a human with a full email summary and sentiment score already visible.

Use case: A property letting agency uses Televanta to handle emails from tenants about maintenance requests, rent payment confirmations, lease renewal queries, and visitor parking questions.

All four are handled automatically.

The property manager only sees emails that require genuine decisions, such as rent renegotiations or serious maintenance issues.