Can an AI Email Agent automate follow-up emails?

Yes.

Televanta's AI Email Agent can send automated follow-up emails based on configured triggers, for example following up on an unanswered quote after three days, sending a reminder for an upcoming appointment 24 hours before, or checking in with a customer whose support ticket has been open for more than 48 hours.

All automated follow-ups are logged in the Televanta email record and synced to your CRM.

For example, a sales team sends proposals via email.

Televanta is configured to send a follow-up three days later if the prospect has not replied: "Hi Marko, I wanted to check if you had a chance to look over the proposal we sent on Tuesday.

Happy to answer any questions or arrange a quick call." The follow-up is sent automatically without the salesperson having to remember or track it manually.

Use case: An IT services company uses Televanta's follow-up automation to chase outstanding invoices.

Seven days before the due date, Televanta sends a polite reminder.

On the due date if unpaid, a second reminder goes.

Three days after the due date if still unpaid, a human accounts person is flagged.

The company's average days-to-payment falls from 45 days to 28 days within two months.