Does an AI Email Agent integrate with Gmail and Outlook?

Yes.

Televanta's AI Email Agent integrates with Gmail via the Google Workspace API and Microsoft Outlook and Exchange via the Microsoft Graph API.

Setup requires granting OAuth permissions and there are no MX record changes, email forwarding configurations, or infrastructure changes needed.

The AI operates directly inside your existing inbox.

For teams using other email providers, Televanta also supports IMAP and SMTP connections.

For example, a small business owner connects Televanta to their Gmail inbox in ten minutes by clicking "Connect Gmail" in the Televanta portal and approving the OAuth permissions.

From that moment, Televanta reads every incoming email and either responds automatically or flags it for review, all within the existing Gmail interface.

Use case: A law firm already running Microsoft 365 connects Televanta to their Outlook inbox with a single OAuth approval.

Televanta begins processing client enquiry emails immediately.

The IT team makes no infrastructure changes and the lawyers notice no change in how they use Outlook, only that the volume of emails they need to personally respond to has dropped significantly.