How fast does an AI Email Agent respond to customer emails?

Televanta's AI Email Agent processes and responds to emails within 30 to 90 seconds of receipt, 24 hours a day, 7 days a week.

This compares to an industry average human response time of 12 or more hours for most support teams.

Near-instant responses have a measurable impact on customer satisfaction: customers who receive a fast, accurate reply report significantly higher CSAT scores than those who wait hours or days.

For example, a prospective client emails a professional services firm at 11pm with a project enquiry.

Televanta responds within a minute with an informative reply about the firm's services, a link to relevant case studies, and an offer to book a discovery call.

By the time a competitor reads the same type of enquiry at 9am, Televanta's client already has a call booked.

Use case: A hotel uses Televanta's AI Email Agent to handle group booking enquiries sent outside office hours.

Guests who email on Friday evening receive a detailed response within two minutes including availability information and a tailored rate proposal.

Conversion on these enquiries increases by 40 percent because Televanta responds before the guest sends the same enquiry to three other hotels the following morning.