Is AI for insurance GDPR and Solvency II compliant?
AI compliance in insurance spans two regulatory frameworks: GDPR for personal data handling and sector-specific requirements including Solvency II for European insurers.
GDPR compliance requires the same foundations as other industries, consent capture, EU data hosting, encryption, retention controls, and data subject rights management.
Solvency II adds requirements around governance, risk management, and operational resilience for outsourced functions, which means an AI platform used for customer communications must meet your insurer's third-party due diligence requirements including information security auditing.
Televanta is built for European regulatory requirements, operates within EU data hosting frameworks, and provides the documentation required for GDPR and insurer due diligence processes.
For example, a European insurance group's procurement and legal team evaluates Televanta against its third-party risk framework.
Televanta provides a completed DPA, ISO 27001 information security documentation, EU data hosting confirmation, and a data flow map covering all personal data processed in customer interactions.
The group's legal and compliance teams approve the deployment in a single due diligence review cycle.
A Lloyd's of London syndicate deploys Televanta for policyholder communications and requires the platform to pass a rigorous operational resilience assessment.
Televanta provides documented business continuity arrangements, service level agreements, and escalation procedures as part of the assessment pack.
The syndicate's operational resilience team approves the deployment with no remediation requirements.
Key benefits
- Captures caller consent and processes personal data within EU data hosting with full GDPR compliance documentation
- Provides complete DPA, information security, and data flow documentation for insurer due diligence processes
- Configures data retention to match your regulatory obligations and internal data governance policies
- Delivers the operational resilience and business continuity documentation required by regulated insurance entities
Why Televanta?
Televanta's regulatory compliance posture is built for the expectations of European insurance regulators, not just GDPR compliance documentation, but the operational resilience, information security, and governance documentation that insurers need for third-party AI deployments. Insurance companies consistently find that Televanta's compliance documentation reduces the time and cost of internal and external regulatory approval processes, allowing deployments to go live faster than with platforms that treat European regulatory requirements as custom additions. The platform is built for the regulatory environment your business operates in.
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