Can AI integrate with EHR and clinical systems?
AI phone agents integrate with EHR and clinical systems via API or direct integration partnerships to read and write patient data in real time.
During a call, the AI can retrieve a patient's record by matching their phone number or identity details, personalise the conversation with their name and appointment history, and write structured call outcomes back to the system after the call ends, including appointment bookings, cancellations, refill requests, and callback tasks.
The integration eliminates the need for staff to manually enter call outcomes into the practice system.
For example, a specialist medical practice connects Televanta to their EMIS system.
When a registered patient calls, Televanta retrieves their record by phone number, greets them by name, and sees their last appointment date.
After the call ends, the appointment booking or message is written back to the EMIS record automatically.
The practice eliminates all manual post-call data entry for routine patient calls.
A hospital outpatient department connects Televanta to their Epic EHR.
Patient appointment reminders, confirmations, and rescheduling outcomes are written back to Epic in real time via the Televanta integration.
The department reduces manual appointment management administration by 18 hours per week across the team and achieves a significant improvement in appointment data accuracy.
Key benefits
- Reads patient records in real time during the call to personalise the interaction and skip repeat questions
- Writes structured call outcomes back to your EHR or clinical system automatically after every interaction
- Eliminates manual post-call data entry so your administrative team focuses on complex tasks
- Ensures appointment, refill, and message data is always accurate and up to date in your clinical system
Why Televanta?
Televanta's integration layer connects to the systems your clinical and administrative teams already use, rather than requiring you to change your workflow to suit the AI platform. The Televanta onboarding team configures the EHR and clinical system integration as part of setup so your clinical staff never have to manage it. Healthcare organisations using Televanta's system integrations report eliminating an average of 15 to 20 hours of manual administrative data entry per week within the first month of deployment.
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