Is AI for healthcare GDPR and HIPAA compliant?

Compliance depends on how the platform is built and configured.

For European healthcare providers, GDPR compliance requires caller consent captured before recording, patient data stored within EU data centers with encryption at rest and in transit, configurable data retention periods, and the ability to fulfil data subject deletion requests.

For US-based providers, HIPAA compliance requires a signed Business Associate Agreement with the AI vendor, encryption of all protected health information, audit logging, and access controls.

Televanta is built for European regulatory requirements, operates within EU data hosting frameworks, and provides a Data Processing Agreement for all healthcare customers.

For example, a Croatian healthcare network deploys Televanta across six clinic locations.

Before each call, a brief consent announcement plays and is logged automatically.

Patient call data is stored within EU infrastructure, retention is set to 12 months aligned with their records policy, and a signed DPA is in place for the GDPR audit.

The network passes its annual data protection review without any remediation actions.

A private hospital's compliance team evaluates three AI platforms for patient call handling.

Televanta is the only option that provides a completed DPA, configures consent capture as a standard feature rather than a custom build, and hosts all data within the EU.

The hospital deploys Televanta and satisfies its DPO sign-off in a single review session rather than a multi-week back-and-forth.